Privacy Policy

Who we are

Fleet Seat LLC, 13612 W Highway 53, Rathdrum, Idaho 83858. This policy covers fleetseat.fun, our customer portal, and Fleet OS — the internal system our staff use to run the shop.

What we collect from customers

Contact details (name, phone, email, address), the project you ask about (vehicle, boat, furniture or canvas details, photos you send), estimates, work orders, invoices and payment records, and messages you exchange with us.

Payments are processed by our payment provider; Fleet Seat never stores full card numbers. We keep the amount, date, last four digits and a payment reference for our books.

If you use the customer portal we store the private access link we issued for your project and when it was used.

What we collect about our own business banking (Stripe Financial Connections)

Fleet Seat connects its own business bank and card accounts to Fleet OS through Stripe Financial Connections so transactions can be matched to our books. Only Fleet Seat owners can connect an account, and only Fleet Seat's accounts are connected — we never ask customers to link their bank.

Through Stripe we receive account names, the last four digits of the account number, balances and transaction details for those business accounts. We do not receive account or routing numbers. Stripe's handling of this data is described in Stripe's Privacy Policy (stripe.com/privacy). Bank login credentials are entered on the bank's or Stripe's screens and are never seen or stored by Fleet Seat.

Stripe account identifiers are stored on our server and are never sent to a browser. Imported transactions are held for review and then posted to our accounting records.

Your consent

We ask before we store your details. On the website inquiry form and when buying a gift card you tick a box agreeing to this policy; the first time you open your private project link you press Continue after reading the notice; above every online Pay button the statement says what we keep. If a staff member takes your details by phone or in the shop they tell you how we use them and record that they did.

Each consent is recorded with the wording you saw, where it was given and when (and, for online entries, the network address). You can withdraw consent at any time by asking us to erase your personal details — see Your choices.

How we use information

To quote, build and deliver your project; to send payment requests, receipts and project updates you asked for; to keep accurate books, pay taxes and meet legal obligations; to keep the system secure (sign-in logs, access records).

Cookies

Visiting fleetseat.fun, paying an invoice online or opening your private project link sets no cookies from us. Your browser may keep a few display preferences (dark mode, text size, your cookie choice) in its own local storage; that information stays on your device and is never sent to us.

Signing in to Fleet OS as a staff member sets two strictly necessary cookies that keep you signed in — a short-lived one that renews every 15 minutes and a longer one valid for up to 30 days. They are marked Secure and HttpOnly, cannot be read by scripts, and are not used for tracking or advertising. They are deleted when you sign out and stop working if your password or access is changed.

Analytics: we may use Google Analytics to understand how the website is used. It is switched off unless you choose Accept on the cookie notice; choosing Decline keeps it off. You can change your choice at any time with the button below.

Who we share it with

Service providers that help us run the business and act only on our instructions: our hosting provider (Emergent), Stripe (card payments and bank connections), Resend (transactional email), and our CPA. We do not sell personal information and we do not share customer information with advertisers.

How long we keep it

Customer, estimate, work-order and payment records: 7 years after the project closes, to meet tax and warranty obligations.

Website or phone inquiries that never became a customer: deleted 24 months after the last activity, together with their notes and photos.

Sign-in attempt counters: 30 days. Expired password-reset links and sign-in tickets: deleted on expiry.

Consent records: as long as the related record, plus 7 years, as proof the information was collected lawfully.

Bank-feed transactions that were imported but never posted to the books: deleted when the bank connection is removed, and in any case no later than 24 months after import.

Posted accounting entries: 7 years (IRS record-keeping guidance).

Sign-in and access records: at least 12 months.

Backups of the database are retained by our hosting provider on a rolling schedule (up to 12 months) and expire automatically.

An automated job enforces these periods every night and each run is logged. Our full Data Retention & Disposal Policy is available on request.

Your choices

Ask us to see, correct or delete your personal information by emailing or calling the shop (contact details below). We will confirm your identity first and respond within 30 days. When we erase your details, your name, contact information, notes, messages and inquiry photos are removed and your project links are switched off; estimates, invoices, payments and work history are kept for 7 years as tax records under the label "Customer (erased)", with no personal identifiers attached.

Fleet Seat can disconnect a bank account from Stripe Financial Connections at any time from inside Fleet OS; doing so revokes Stripe's access and deletes any unposted imported transactions.

Security

Data is encrypted in transit (HTTPS/TLS) and at rest (AES-256 by our hosting provider). Staff access is role-based, owners and managers use two-step login, every access grant and removal is recorded, and secrets such as API keys live only on the server.

Children

Our services are for adults arranging upholstery and fabrication work. We do not knowingly collect information from children under 13.

Changes and contact

We will post any changes here with a new date. Questions or requests: FleetSeatIdaho@gmail.com · 208.618.9230 · 13612 W Highway 53, Rathdrum, ID 83858.